Associate Professor at IEEE, United States.
Mr. Vigneshwaran Jagadeesan Pugazhenthi is a Contact Center Technology Specialist and Automation Architect with extensive experience in QA and test automation across cloud platforms and enterprise contact center solutions. His work merges practical engineering with research, focusing on enhancing software testing processes using AI, RPA, and cloud-native technologies. He has co-authored several research papers in reputed journals on software testing, automation in healthcare, and client service innovation. He actively leads initiatives that drive test effectiveness and performance efficiency using tools like Cyara, Selenium, and UiPath in large-scale production environments.
Publication Profile
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Education
Professional Experience
Mr. Vigneshwaran J. Pugazhenthi is a seasoned Contact Center Technology Architect with over 11 years of experience, specializing in Genesys Cloud, AWS Connect, and Cyara. He has led large QA and automation teams in Fortune 500 organizations such as Cognizant and Accenture across multiple geographies including the USA and India. His technical expertise spans IVR testing automation, RPA with UiPath, Selenium with Cucumber, and Cloud Contact Center migration. He has built and led initiatives in performance testing, CI/CD testing, test automation frameworks, and developed custom speech-enabled call flows using Lex, Lambda, and DynamoDB. Vigneshwaran is also a certified AWS Solution Architect Associate, Microsoft Azure Fundamentals, and HashiCorp Terraform Associate among several other industry certifications.
Research Interests
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Contact Center Automation and Optimization
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AI and Robotics in Software Testing
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IVR Quality Testing and Voice Quality Measurement
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Cloud Migration Strategies for Contact Centers
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Automation in Healthcare and Client Services
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Framework Development in Test Engineering
Author Metrics
Top Noted Publication
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Advances in Software Testing in 2024: Experimental Insights, Frameworks, and Future Directions
G. Pandy, V.J. Pugazhenthi, A. Murugan
International Journal of Advanced Research in Computer and Communication Engineering, 15 citations, 2024
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Real Value of Automation in the Healthcare Industry
G. Pandy, V.G. Pugazhenthi, J.K. Chinnathambi
European Journal of Computer Science and Information Technology, 13 citations, 2024
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Smart Automation for Client Service Agreement: Robotics in Action
G. Pandy, V.J. Pugazhenthi, J.K. Chinnathambi, A. Murugan
Journal ID 9471, 13 citations, 2024
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Voice Quality Technology and Testing: Advancements, Techniques, and Applications
S. Nadendla, V. Jagadeesan Pugazhenthi, J. Singh, E. Visagan, G. Pandy
Journal of Emerging Technologies and Innovative Research, 9 citations, 2024
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AI-Powered Robotics and Automation: Innovations, Challenges, and Pathways to the Future
G. Pandy, V.J. Pugazhenthi, A. Murugan, B. Jeyarajan
European Journal of Computer Science and Information Technology, 5 citations, 2025
Mr. Vigneshwaran Jagadeesan Pugazhenthi is a strong candidate for the Research for Industry Impact Award. His work stands at the forefront of translating automation research into real-world customer service transformation, particularly in contact center technologies, AI-based testing, and cloud systems. With further academic expansion and sustained research output, he is positioned to become a leading figure in industrial research for digital customer experience systems.